Shipping policy

We'll send you an email when your order has been dispatched with your tracking details so that you can follow your order’s journey. If you don’t receive an email, kindly check your spam folder for tracking details or email the team at info@othernature.co and we'll be able to support you.

New Zealand Orders

New Zealand orders are sent via NZ Post and typically arrive in 1-2 business days. 

Free shipping for orders over $90 NZD. All Subscribe & Save orders also enjoy free shipping.

Flat rate shipping of $5 NZD for orders under $90.

International Orders (Australia, US, and UK)

We currently ship internationally to Australia, the US, and the UK. Orders are sent via NZ Post. Australia shipments typically arrive in 6-8 business days. US and UK shipments typically arrive in 6-10 business days.

Australian customers who ship orders over $90 NZD to an Australian address can enjoy free NZ Post international shipping. Flat rate shipping of $10 NZD, for orders under $90. To redeem, please include over $90 NZD worth of products, proceed to checkout and select the free shipping option.

US and UK customers who ship orders over $90 NZD to a US/UK address can enjoy free NZ Post international shipping. Flat rate shipping of $15 NZD, for orders under $90. To redeem, please include over $90 NZD worth of products, proceed to checkout and select the free shipping option.

NZ Post provides safe and fast shipping worldwide. Transit times provided in your tracking details are estimates only and delivery times may be extended due to delays such as customs, quarantine processing, freight plane schedules and demand in your region. Please track your order using the tracking details provided in your shipping confirmation email. If you don’t receive an email to your inbox, please check your spam folder for tracking details.

Please contact NZ Post Support directly to get information about your order once it has been dispatched, only contact OtherNature if your order has been deemed lost by NZ Post or if you have received faulty or damaged products.

Please ensure your delivery address is correct at checkout, OtherNature is not responsible for orders that have not been received due to incorrect delivery details and cannot be changed after checkout is complete. Please ensure someone will be available to sign for your order or collect it if you receive a card-to-call. OtherNature cannot re-send your order outside New Zealand if your order gets returned to us due to non-delivery/non-collection.

International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of OtherNature. No refunds will be issued for orders where taxes/duties remain unpaid by the purchaser. For Australia, there are generally no duties, taxes or charges to pay at the border for purchases of $1,000 AUD or less. For the US, there are generally no duties, taxes or charges to pay at the border for purchases of $800 USD or less. For the UK, you will not have to pay anything to the delivery company to receive goods worth less than £135 unless they’re gifts over £39. Please confirm with your local customs agency regarding the tax/duty likely to be charged prior to placing your order. 

Refund and Returns Policy

Refunds, exchanges, or replacements are only issued if the product is damaged, faulty or the incorrect item was sent, in which case, OtherNature will issue a replacement, refund or exchange for orders placed within 30 days from the date of purchase from othernature.co. Refunds, exchanges, or replacements do not apply to change of mind or dispute of efficacy. Our full returns and refunds policy can be found on our Terms of Use page.

If your order is damaged, faulty, or the incorrect item was sent, please get in touch with us at info@othernature.co. Purchases made through third-party sites are required to contact the respective company to enquire about their order details including tracking and third-party return policies. 

Discount Codes

Discount codes are not valid in conjunction with sale items on othernature.co. Discount codes are only eligible for one-off purchases and are not eligible for Subscribe & Save orders. 

Privacy Policy

OtherNature respects the use of your personal details, and your privacy will be protected with confidence. Any personal information provided will be used for internal use only and will not be disclosed to any third party. Please head to our Terms of Use page for full details.